Dr. Dorothy Riddle


Dr. Dorothy Riddle is a certified management consultant (CMC), an award-winning author, and a social change specialist. She has trained over 10,500 small business owners to increase their profitability through effective management and collaboration practices. Drawing on her research for the Enough For Us All series, she is a leading authority on service-led business practices, providing a vision beyond holistic business models that instead places out business life within the context of a living and interactive universe. More detailed background appears on Wikipedia. A more detailed professional resume is available here.

Acknowledged as an economic development expert due in part to her ground-breaking 1986 book Service-Led Growth: The Role of the Service Sector in World Development (Praeger), Dr. Dorothy Riddle has consulted in over 85 countries (including 74 developing economies), worked in over 30 service industries, and authored 15 books. Dr. Riddle was the first Canadian appointed by the Prime Minister to the APEC Business Advisory Council (ABAC), which she co-chaired in 1996; and she has served on advisory committees to trade and economic development ministers around the world. Academically, she is a former professor of international services trade and economic development, cross-cultural communication, psychology, and women’s studies, having taught in graduate programs in Canada, China, Europe, and the United States.

When international negotiations on services trade began, Dr. Riddle was appointed to the Services Sectoral Advisory Group on International Trade (SAGIT), which advised the Canadian Minister of International Trade on services trade negotiation issues. She also served on the Canadian Task Force on International Business Development (chairing the Exporter Competitiveness Working Group), on Industry Canada’s National Sector Team for Business, Professional and Educational Services, and on Statistics Canada’s Advisory Committee on Services Statistics. She was an early member of the Services World Forum and the Global Services Network and helped form the Canadian Manufacturers and Exporters’ Services Exporters Committee.

Dr. Riddle is the designer of five online tools to assist small business: the E-Business Readiness Scale, the Services Export Readiness Diagnostic (versions for Canadian firms and for firms from developing countries), and the Goods Export Readiness Diagnostic (versions for Canadian firms and for firms from developing countries). She has also worked extensively on employment equity policies and the design of client-centered employment services, and has authored three workbooks for improving the quality of career and employment services. She is the co-developer of the Employment Readiness Scale™ and serves as its Operations Manager.

Currently Dr. Riddle is the Chairperson of the Board of Directors of the School for Esoteric Studies and also the Director of the Service Growth Project, which is responsible for two portals that track the activities of over 1,000 organizations engaged in social change: Supporting Spiritual Development and Supporting Values-Conscious Business. She has also been a Research Associate with the University of British Columbia’s Centre for Women’s and Gender Studies.

Dr. Riddle grew up in China and India, providing her with a unique perspective on poverty and social issues, and has a B.A., summa cum laude (University of Colorado), a M.B.A. (University of Arizona), and a Ph.D. in psychology, with a minor in statistics and research methodology (Duke University). She is widely published in trade and scholarly journals (see a partial list of publications at ResearchGate), and is listed in the Who’s Who of American Women, the World Who’s Who of Women, and the International Who’s Who of Professionals. Her engagement in her community and the world has consistently focused on building bridges of tolerance and understanding among persons from different cultural, socioeconomic, and faith communities while working for justice and equity with compassion.